How to Communicate Effectively in a Diverse Workplace

Duration 60 Mins
Webinar ID IQW23B0246
Level Basic & Intermediate

  • Benefits of considering cultural values when communicating in a multicultural community and workplace. 
  • Develop an action plan to improve your communication skills.
  • Effective communication skills to build relationships with colleagues in a globalized workplace. 
  • Understanding differences in body language.
  • Identify words, phrases, and situations that may appear disrespectful to others.
  • Develop active listening skills.
  • Ways to be open and inclusive of other cultures.
  • Common communication “bloopers” are misunderstood.
  • Examine and apply the four “C’s” styles of effective communication.
  • How to be approachable for open communication.
  • Setting the right environment for fair and productive communication.
  • Structuring and expressing your ideas persuasively. 
  • Recognizing the impact of culture on factors of motivation.
  • Troubleshooting common issues when communicating in a multicultural workplace.


  • Complimentary Resource (available on request)
  • Manager’s Guide to Effective Communication in a Diverse Workplace.
  • This quick guide will help you hone your communication skill for a diverse workforce.

Overview of the webinar

Globalization and technology have created an increasingly diverse workplace. As the world population grows and our connectivity increases, working alongside colleagues from different generations, life experiences, cultures, genders, orientations, and religions is common. The increased diversity, coupled with the shift toward remote and hybrid work environments, means it's more critical than ever to develop appropriate communication strategies and practices. Workers must be able to communicate in a way that ensures comprehension and inclusion with audiences from a variety of cultures.  However, the methods to navigate and influence these conversations are not always intuitive. 

This webinar will teach you to identify and adapt your communication style to increase team productivity and build bridges with colleagues, communities, customers, and associates from all backgrounds.

A multilingual workforce presents unique challenges. With multilingual teams, miscommunication can happen frequently, and employees may have preconceived ideas about co-workers from different countries and cultures. Unclear or inadequate communication can also lead to dangerous situations where employees have, for instance, difficulties understanding security protocols.

You will explore how you can stimulate effective communication with others. You will receive practical and actionable tools you can use immediately, so your message is understood, well received, and acted on.

Who should attend?

Adults aged 18 and over. 

You should attend this webinar if:

You want to improve your speaking skills when communicating in a diverse workplace.

Why should you attend?

Do business messages sometimes seem clear as mud?

Do you get frustrated with seemingly unnecessary miscommunication in the workplace resulting in costly and time-consuming due diligence and resolution that sometimes ends poorly?

Would you like to speak more smoothly so that both you and those to whom you are speaking feel relaxed, tuned in, and focused?

Would you like to speak more clearly so your listeners can understand exactly what you're saying and what you mean? 

Do people sometimes have trouble understanding you because English is your second language? 

In today's collaborative and diverse world, when speaking is done well, business gets done well. Whether presenting proposals, leading meetings, conducting interviews, facilitating training, or pitching to investors or potential customers and clients, a well-targeted, structured and delivered message is vital to get the results intended.  

Not being able to speak well can limit your career and business.

This practical webinar is designed to give you the tools, tips, and strategies to improve your communication and relationships at work and in business. You will:

  • Reduce instances of being misunderstood or misrepresented.
  • Deal with cultural, generational, religious, and other differences more sensitively.
  • Build stronger working relationships.
  • Improve productivity by providing a more comfortable and inclusive working climate.
  • Become more aware of employees’ or colleagues’ perceptions and perspectives.

You will learn methods to speak to diverse audiences effectively.

Faculty - Ms.Lisa Kleiman

Founder and Public Speaking Coach at Speaktopia ( and Author of "You Got This: Everything You Need to Master Authentic Public Speaking" (2019) River Grove Books. 

A communication professional with a strong background in instruction, training, and management in academic and business settings. Proactively and effectively served in communication management and consulting roles at diverse companies including successful startups and Fortune 500 companies.  Have also helped thousands of students improve their communication skills in my role as a faculty instructor of undergraduate and graduate business and managerial communication at Boise State University.  An academic scholar with an Education Specialist in Adult and Organizational Learning and Leadership degree, a Master of English concentration in Technical and Professional Communication, and a bachelor of science degree in marketing and management with academic and professional certificates in human resources and records management.


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