Accounts Receivable can be a tremendous drain on a company’s finances. Many times, companies rely on recovering money owed to them to pay their own existing obligations. Traditionally, consumer debt collection has been highly-regulated and many times, difficult to comply with legally. Business-to-business collection activity is far less regulated, but the best practices within consumer collections can often be very effective. This webinar will cover, in depth, the Fair Debt Collections Practices Act (FDCPA) and the three major areas that even “veteran” debt collectors can have trouble with. We will also cover issues surrounding collection letters, training of staff and techniques to get the debtor to “open up” to you. The goal of the webinar is to give the attendee ways to increase collection of overdue money without violating the law.